Privacy Policy

1. Introduction

Tecorbitron Solutions Private Limited ("Company", "we", "us", or "our") values your privacy and is committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, store, share, and protect information that relates to individuals ("you", "your") who interact with our company through various platforms.

This policy applies to all data collected through our website, web applications, mobile applications, and also extends to communications via third-party platforms including, but not limited to, LinkedIn, WhatsApp, email, direct messaging, and partner networks. It also covers information shared by clients, prospects, users, collaborators, and job applicants.

We are committed to processing personal data responsibly and in accordance with applicable data protection laws of India, under the Information Technology Act, 2000 and related rules.

2. Scope of this Policy

This Privacy Policy applies to:

• Visitors to our official website and any subdomains
• Users interacting with our mobile and web-based software solutions
• Individuals commenting on our blogs or submitting contact forms
• Clients or prospects communicating with us through channels like WhatsApp, or email
• Any person whose personal data is collected for service provision, support, analysis, or operational reasons

This policy does not apply to third-party websites that may be linked from our platforms. Users are advised to review the privacy policies of those third-party services independently.

3. Information We Collect

We may collect the following categories of personal information:

3.1 Identity and Contact Information

• Full name
• Email address
• Mobile or contact phone number
• Company/Organization (if applicable)

3.2 Technical and Device Information

• IP address
• Browser type, version, and language
• Operating system and device type (e.g., mobile, desktop)
• Device identifiers
• Referring URLs and session timestamps

3.3 Behavioral and Usage Data

• Time spent on website pages
• Click behavior and scroll depth
• Traffic sources (direct, organic, referral)
• Navigation paths and interactions

3.4 Communication Data

• Content of messages sent to us through email, contact forms, chat platforms.
• Attachments, project briefs, or job descriptions shared voluntarily

3.5 Sensitive Business Data

• In rare cases, temporary access credentials (such as staging site logins or cloud keys) may be collected for service fulfillment. These are securely handled and purged immediately after the task is completed.

4. How We Collect Personal Data

We collect data through various direct and indirect channels, including:

4.1 Direct Interactions

• Contact forms on our website
• Email inquiries
• WhatsApp and SMS communication
• Job messages or proposal discussions
• Voice calls or video conferencing

4.2 Automated Technologies

• Website cookies and local storage
• Web beacons or tracking pixels
• Google Analytics or similar traffic analytics tools

4.3 Third-Party Sources

• Professional networks like LinkedIn
• Freelance platforms
• Referrals or business partnerships

We collect data only from authentic, traceable sources and ensure it is used only for lawful, transparent purposes.

5. Why We Collect and Use Personal Data

We collect personal information for the following legitimate purposes:

5.1 Service Fulfillment

• Responding to service requests, support tickets, and project proposals
• Managing client communications and task assignments
• Customizing solutions to fit project requirements

5.2 Business Operations

• Managing project timelines, milestones, and deliveries
• Generating invoices, agreements, and work reports
• Maintaining business and tax records

5.3 Analytics & Optimization

• Understanding user behavior on our platforms
• Improving our website, UI/UX, and content strategy
• Identifying technical errors or bugs

5.4 Marketing and Communication

• Sharing company updates or service promotions (only in professional or opt-in contexts)
• Following up with prospective clients or leads

5.5 Legal Compliance

• Fulfilling statutory and regulatory obligations
• Cooperating with authorized government bodies, if required

6. Use of Cookies and Tracking Technologies

Our website and web apps use cookies to:

• Track user sessions and personalize experience
• Measure website performance and engagement metrics
• Enable secure navigation and prevent unauthorized activities

6.1 Types of Cookies Used

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Track usage patterns via tools like Google Analytics
• Functional Cookies: Remember language, form inputs, or session preferences

By using our website, you consent to the use of cookies unless you disable them in your browser settings.

7. Data Sharing and Third-Party Access

We do not sell, lease, or trade your personal information to third parties under any circumstance.

We also do not share your data with external vendors, contractors, or service providers except:

• When required by law or court order
• To enforce legal rights or protect our operations
• When the user provides explicit permission, such as for payment processing or account creation

All data is handled strictly by internal, authorized personnel only.

8. Data Storage and Security Measures

We take all reasonable and industry-standard precautions to ensure the safety of your data.

8.1 Storage Infrastructure

• All personal data is securely stored within Zoho cloud infrastructure, physically located in India.
• We use business tools only from trusted enterprise providers (e.g., Zoho, Google Workspace, Tally, etc.)

8.2 Security Protocols

• SSL encryption of all communication and forms
• Enforced authentication for all internal access
• Firewalls and access control layers for servers
• Regular internal audits of data handling and storage
• Temporary sensitive data (like client credentials) is deleted after service completion

9. Data Retention and User Rights

9.1 Data Retention

We retain personal information for as long as is necessary:

• To complete service delivery
• To comply with accounting, taxation, or legal obligations
• To maintain business records

9.2 User Rights

Currently, users do not have direct access to request:

• Review of their personal data
• Modifications or corrections
• Deletion or anonymization

As our services are not aimed at general consumers but primarily serve as B2B solutions, data is maintained strictly for record and accountability purposes.

We may implement rights-access mechanisms in the future to comply with emerging international regulations.

10. Data Transfers and International Use

We do not process or store personal data belonging to users located outside of India.

Our current operations and client base are based within India, and no data is intentionally transferred to or processed in jurisdictions such as the European Union (GDPR) or California (CCPA).

11. Children’s Privacy

Our services are intended for use by professionals and businesses. We do not knowingly collect information from children under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.

12. Legal Compliance and Basis

We process personal data under one or more of the following bases:

• Contractual necessity: Where required to perform services requested by clients
• Legal obligation: To fulfill regulatory duties under Indian law
• Legitimate interest: To grow our business, improve operations, and communicate professionally

We comply with the data protection provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the IT Act, 2000.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. When updates are made:

• We will update the “Effective Date” at the top
• We may notify users by email or website banner if changes are significant

It is your responsibility to review this policy periodically. Continued use of our Services after updates signifies acceptance.

14. Contact Information

If you have any concerns, questions, or complaints regarding this Privacy Policy or your personal data, you may contact:

Tecorbitron Solutions Private Limited

📍 S9, Angel Mega Mall, Ghaziabad, Uttar Pradesh, 201010, India

📧 Email: info@tecorbitron.com

Last updated: 10/15/2025